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Hello Ariba On-Premise Community!


Ariba On-Premise Product management is going to use this blog post to communicate updates to the product. Please "Follow" this blog post so that you will get any and all updates to it.


To start off with, we are very happy that 9r2 is about to be Generally Available. It looks like it will be in late May 2014. Please see all the webinars on all the features in this release in the discussion located at http://exchange.ariba.com/message/6372. There are links to each of the features, a recorded webinar, and the questions and answers on each feature to get you ready to easily and quickly adopt 9r2. Please note that we will be continuing our normal 8-10 week cadence for 9r2 Service Packs once 9r2 becomes GA.



Jason Brown

Sr. Dir., On-Premise Procurement Solutions


“Safe Harbor” Statement


This information reflects the status of Ariba solution planning as of September 2013. All such information is the Confidential Information of Ariba (per the contract between our companies), and must not be further disclosed, as stated in the confidentiality clause of that contract. This presentation contains only intended guidance and is not binding upon Ariba to any particular course of business, product strategy, and/or development. Its content is subject to change without notice. Ariba assumes no responsibility for errors or omissions in this document. Ariba shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials.




New Brunswick, NJ

September 17, 2013

8:00 AM – 5:30 PM



  • J&J
  • McKinsey
  • Accenture
  • Bank of America
  • Pfizer
  • Sodexo
  • Morgan Stanley
  • United
  • Amgen
  • HP
  • Exxon Mobil
  • Republic Services
  • Liberty Mutual
  • Deloitte
  • JPMC


  • On-Premise Team: David Leonard, Laura Parker, Jeremy Carter, Matt Hugo
  • Product Management: Jason Brown, Rama Penamarti
  • CMO: Matt Leone (Regional VP, North East), Steve Seide (CEx), Cory Olson (CEx)
  • Mike Cowles – General Manager North America

9:00 – 9:45

Welcome, Introductions and On-Premise Update

Dave Leonard

History: OPUG is three years old – there have been questions on roadmap and where the product is going that we have addressed over the years

What’s on the agenda today?

  • Screen shots and new features from 9r2
  • Upgrade and Installation considerations
  • Update on 9r3 (we need more votes if you have not voted yet)
  • Conversion refresher course
  • Adoption – All Spend in Ariba initiative

Ariba LIVE is in 6 months (to the day!)

  • We are looking for customer breakout speakers

Question:What was the request process for 9r3 voting? It may have been missed.

  • A: Jason will discuss in his session, we can extend

9:45 – 10:00

Executive Introduction

Mike Cowles

Ariba and SAP – why is it interesting?

  • Bringing together largest enterprise application and largest network
  • SAP is rounding out the ability to address more of the market – for example, SuccessFactors and Ariba add to the cloud, and Hana on the DB side
  • Is On-Premise still important? Absolutely, by numbers it is a small community, but by market capital it is a very large part of the Ariba community.
  • Hybrid – you can stay in On-Premise and continue to get support, but start to get cloud innovation as well
  • 350 global customers on the network (270 in North America) – On-Premise customers in OPUG today represent more than half of the $450B on the Ariba Network.

10:00 – 11:30

9r2 Point Update

Jason Brown

Implementation Considerations

  • Hybrid (APC and ASP) will be built in 9r2 but will be dependent on 13s2 being delivered in the cloud.
  • Question:Will 13s2 be much later than 9r2?
    1. o   A: Yes, 9r2 will definitely be released before 13s2
  • Question:To get the new hybrid features do you have to have a license to the cloud?
    1. o   A: Yes, any of the collaborative features that are in the cloud require a solution like APC, which is a cloud license, but some of the features being developed in the cloud will be brought back into On-Premise as features.
  • Question:When is 13s2?
    1. o   A: Current date is Q3, 2014
  • Question: What is the mobile API, is it different from using Ariba in a browser?
    1. o   A: Mobile API enables others to build apps to access Ariba.  Mobile Safari support means that you can use the "native" browser-based application on an iPad without issues.

Multiple customers state their sales folks only have iPads now. They like ability to use safari now.

Some items slated for sp31 will be in 9r2 some in sp30. Contact support representatives with specific concerns.

9r2 is delayed by a few months, but will be in as close to Q1 as possible.

  • Question:What are the advantages of using an app vs. a browser on an iPad?
    1. o   A: Rama / Dave answer is that app is simpler/faster. Plus they can get more information/options using open API
  • Question:API for T&E in 9r2?
    1. o   A: Downstream approvables are included, so T&E approval flows will be supported.
  • Question:Have any other customers built an app? Why is Ariba not building it?
    1. o   A: We are not committed to building an app but at same time evaluating options.

9r2 is in the 5th milestone of a 6 milestone release. Following are the activities remaining:

  • Testing: regression, Platform Compatibility, Migration, Performance
  • Readiness Activities
  • Question:Would you consider using customers who had a hard time upgrading to 9r1?
    1. o   A: The difficulty with testing on the biggest customers is the number of customizations. It is extremely hard to test upgrading with all of the customizations in place.
  • Question:What is making it go faster?
    1. o   A: There are several parts – including moving to Java 1.7 (enhanced and robust garbage collection)
  • Question:Will you provide the hardware guides?
    1. o   A: Yes, this will be part of the sizing guide.
  • Question:Will there be any performance improvements in reporting?
    1. o   A: There will be some as a side effect of the other changes, but there are no direct reporting changes – this is a priority for 9r3.
  • Question:When will the release notes be ready?
    1. o   A: Approximately 4 weeks in advance of 9r2 GA.

Compatibility Matrix – Reference the table in the slides:

  • All certifications will be present as of SP30
  • Question:We don’t see our configuration on there, who do we ask about that?
    1. o   A: Jason Brown and Rama.
  • Question:What SP do we need to be at in order to upgrade?
    1. o   A: As part of upgrade you will need to go through 30, but you do not need to have it live in production. There’s no stop point to test, it’s just a pass through.

Readiness – Documentation and Communication:

  • Sizing guide and public API’s at least 4-6 weeks before the GA date
  • Working on a shared instance to log into for screen shots, and to play as a sandbox.
  • Consulting will work with us on testing and upgrading.
  • Upgrade Lab:
    1. o   Work with you to upgrade – mix of onsite, offsite, and take data offshore to upgrade and bring back, and staff augmentation
  • Webinars:
    1. o   Bi-weekly, starting in October and going through March.
    2. o   Option to consolidate features and do less but longer.
    3. o   Other option is to do web ex’s but not allow questions.
    4. o   Audience poll… thoughts? More but smaller: 40%, Fewer but longer: 35%... inconclusive… hybrid approach?
  • Question:Who is planning to go live in 2014?
    1. o   A: 4 attendees
  • Question:Why would you not upgrade in 2014?
    1. o   A: Is there a date set when 9r1 is no longer supported? We have other change management projects.
    2. o   Side Note (Jason): 9r3 will be 18 months later… you will be 2 releases behind if you wait until 2015 to upgrade.
    3. o   Side Note (Dave and Jason): There is not an end date for 9r1. SAP policy is “7 years” and we are working with that timeframe. When we publish a GA date we do not publish an end date at the same time.
    4. o   Side Question (?) : 9r1 was such a painful experience that we are shy to upgrade again. Will this be different?
    5. o   Jason: We heard you loud and clear – this will be different. A “service pack and a half” is the mantra  for the 9r2 upgrade. We are committed to this.

11:45 – 12:15

9r2 Features (Archive and Purge!)

Jason Brown

Archive (bundle up the data for export) and Purge (delete it out of the system):

  • Big takeaways from input when designing this feature:
    1. o   Make it perform – cannot take days to run
    2. o   It has to work while the system is up
    3. o   Make it work
  • This runs while the system is up – NO NEED FOR DOWN TIME.
  • In the new UI you will select the object you want to A&P and define criteria.
    1. o   The child data related to the object selection will also be archived and purged.
    2. o   No master data is deleted – transactional only.
    3. o   You can select criteria by AQL, by partition, etc
  • Once you’ve defined your object and criteria you run the Archive task.
    1. o   The task runs and identifies the candidates for archival.
    2. o   Review the candidates – if you want to keep an object, you can deselect it from being archived.
    3. o   The UI shows how many are purge-able, and how many are being kept
  • Review your results and approve your results for archival.
    1. o   Start the task to Archive and Purge
    2. o   The two tasks go together – you can just Archive or just Purge
    3. o   Once started the data will be archived and kept on disk for you to do what you want
  • History Tab:
    1. o   Shows you what you archived when, searchable.
  • Question:Can you export the identified objects, what if we have 100,000 identified objects?
    1. o   A: Good feedback. The initial running will have a lot of data, but in the steady state, there should be much fewer objects to review.
  • Question:Are the filter and conditions on the parent or the child objects? What if a Contract has a PO against it that needs to be kept?
    1. o   A: On the parent.
    2. o   Action: We need a takeaway to talk about the cross app archival.
  • Question:Are the results kept in a table that can be accessed?
    1. o   A: Yes the BaseIDs are kept in a table
  • Question:How many candidates can be archived? Can we just pick a time line to select?
    1. o   A: As many as are identified. Yes you may filter by dates.
  • Question:What if the task fails is there a backup?
    1. o   A: Purge does not run until the file is successfully written.
  • Question:What is kept in what format? Can you search? What fields do we get? Are document attachments included?
    1. o   A: The objects are kept as an XML and as a human readable file directory. You can use your OS search to find it. Attachments are included.
  • Question:What happens in Analysis?
    1. o   A: We logically delete in the application and then in Analysis, and purges only after deleted from each place.
    2. o   Follow-up: Can we keep it in Analysis but not in Buyer?
  • Question:Is there a progress status to show how far it’s gone so far?
    1. o   A: No, but the output is written to disk one by one, so you can watch progress there.

Break for Lunch

12:50 – 1:00

9r2 Features (Supplier Org Hierarchy and Reporting)

Jason Brown

Allows for organizations to be linked child to parent (up to 10 levels deep):

  • Question:How is this managed? Data Load or manually maintained?
    1. o   A: This is an Upstream data element, and organizations are typically managed manually because they do not typically all live in the ERP.  These relationships can be managed in bulk via CSV files per typical master data management.

1:00 – 1:10

9r2 Features (Conditional Content)

Jason Brown

Allows for content to have conditions applied (either simple, or combine simple conditions for complex conditions):

  • Conditions are defined and can then be applied to content either as single or as combination conditions.

1:10 – 1:15

9r2 Features (Multiple Ship To’s)

Jason Brown

Allows for a single PR line item to be blown out into multiple PO’s:

  • Each ship to is expanded to a line item.
  • Question:Does this work with punchout?
    1. o   Action: Need to follow up.

1:15 – 1:30

9r3 Voting Process

Jason Brown

Deadline pushed back some due to responses and technical difficulty.

Initial results review – Refer to slides

What can we do better?

  • We like the $$ based voting scheme!

1:30 – 2:00

Conversion Overview

Jeremy Carter

Intro and Definition of conversion:

  • Moving from On-Premise to On-Demand
  • Why? Innovation that will not be back-ported, collaboration in the cloud.
  • Corporate initiatives sometimes lead to conversion assessments – cloud first, simplify, ease of use, etc


  • Benefits Analysis
  • Solution Analysis
  • Roadmap

Benefit Analysis and Solution Assessment Example

  • Question:Are the wave plans just the solutions or do you actually go to the category level of detail?
    1. o   A: It’s both, depending on the scope – if Sourcing is in scope or not.

On-Premise customers assessing cloud are driving cloud innovation.

  • Question:If you move to On-Demand for Sourcing for example, does that come with more support?
    1. o   A: Yes, because it’s SaaS, there are additional services available in a few different levels – Event Day Management, Consulting/Training, Best Practice Center.
  • Question:How will real time integration work in On-Demand? Private cloud?
    1. o   A: We have real time integration today for master data, and are just adding it for transactional data. It will be a generic input and output that will allow you to get the metadata from the document and send back a positive or negative, and a reason code.
  • Discussion (Toni):Worked with Jeremy and team on a roadmap and highlighted “red flag” items which require Ariba product support and development – took longer than typical assessment, because of their internal timelines and also the complexity of the assessment.

2:30 – 4:00


Geeta Menon

All Spend in Ariba overview: working with you on your journey.

Released 3 this year: ThomasNet, Maximo, GuideWire

Areas of interest:

  • Tangoe
  • Market Research (x2)
  • Timetryx
  • Insurance
  • Contract Labor (x2)


  • Catalog content for MRO spend
  • Facilitates Level 2 Punchout
  • Question:Is this a subset of APC, does it solve the APC content problem?
    1. o   A: No, this is a supplement to your exiting catalogs – regardless of if they are in APC, in Buyer, or in P2P.
  • Question:Does this work from screen scraping or are they actually building out catalogs?
    1. o   A: ThomasNet helps suppliers to build out their catalog and content.


  • Implemented by a major insurance provider in Australia
  • For insurance companies, claim spend is a huge segment and driving it through a proper channel is key to compliance and cost savings.
  • Impact on other areas: Configuration made for one area may add features and abilities for other areas.


  • How many own Maximo? (3+)
  • Part of IBM – handles MRO spend, work orders, etc
  • Two attendees connect Maximo through Buyer (via EOE/ReqImport) in order to get approval compliance, and automation.
  • Question:Does this apply to contract compliance and accumulators?
    1. o   A: It depends on how you are using it – if the contracts are in Maximo then yes, or if the requisition is imported into Ariba, or if the catalog item is a punchout.
    2. o   Discussion: Using a custom built solution to leverage historical data in Buyer – the problem in Latin America is that each type of item requires additional tax information, so the built solution allows users to copy recently used items with the included extrinsics.
  • Question:Are there other MRO systems you are on that you would be interested in seeing a similar solution?
    • Crickets

4:00 – 4:30

Other Categories

Matt Hugo


  • All spend types, bidding on elements or services, timesheets vs receipts
  • Question:Do you have any companies like CBRE, JLL etc using this?
    1. o   A: They can utilize this, but do not right now.
    2. o   Replicon used for timesheeting and facilities management


  • Not considered because of number of lines, and complexity
  • Question:(With reference to fuel) Is there an ability to add multiple types of taxes to an invoice?
    1. o   Ariba to follow up


  • Field Services – Service Entry Sheet (same as time sheet)
  • Question:Does this apply to houses that are owned by the bank – services required to maintain them?
    1. o   A: Yes, the services part can apply.


  • One customer – Use Tangoe but is not prioritized
  • Tangoe does a lot of things that Ariba cannot – manage the tools and devices – work with carriers to include data and usage
  • Benefit is the Tangoe capabilities on top of Ariba compliance

Legal – TyMetrix:

  • PO goes from Ariba to TyMetrix where lawyers are connected.
  • TyMetrix is treated as the supplier, but the law firm is included in the PO details
  • Question
    1. o   A: We are using standard elements so the law firm is present. Custom reports may be required, but the data is available.

Q&A, Other Topics:

  • Asset Management – Truck purchasing: chassis from one place, body somewhere else, cameras, etc, add-ons elsewhere… currently one PO per vendor and somehow link the PO’s together to one truck. Would be nice if there was a way to link and track the items together. Want to avoid splitting requisitions. (Issue with the req line item being on the invoice for suppliers instead of PO line item)
  • Statements of Work
  • Airlines and booking fares?
David Leonard

9r2 Update! in On-Premise

Posted by David Leonard Mar 5, 2013

Hi everyone.  I wanted to give everyone a brief update on 9r2.  9r2 is planned for a Q1 2014 release date

  • Through this Ariba Exchange group we have shared candidate features and have received many votes back from the customer base, and for that thank you! 
  • We conducted focus groups with customers that enthusiastically ranked certain features high on their list in order to further define/refine how each feature should be designed, and for those participants, thank you for your time and additional input. 
  • We have narrowed and locked the list in support of the two primary goals of 9r2 - (1) to provide compelling innovation while (2) limiting change management impacts (a.k.a. not a major upgrade again).


We encourage everyone to attend Ariba LIVE, where we will have two breakout sessions dedicated to 9r2 (Downstream, Upstream).  The goal for the breakouts is to share the features in detail and provide any screenshots, configuration options, or other information as much as possible (with the caveat that it is still half way through the development cycle).


We are planning to host Webex meetings in Q3 and Q4 to provide "get ready" information to prepare your organizations for taking on the upgrade.  We will refresh the screenshots and configuration options from LIVE, and provide as much information as possible ahead of the release.


Lastly, if you would like to see the final list prior to Ariba LIVE, please contact your Customer Engagement Executive who can help schedule that meeting.  It will not contain the level of detail that will be shared at LIVE, but it will give you a sense of what is coming.


Thank you, and look forward to seeing everyone at Ariba LIVE!

David Leonard

As a follow-up to the Service Pack 25 (SP25) release, Ariba hosted a Service Pack Review Webinar on January 31, 2013.  This session walked through the new enhancements and defect fixes with change management impact in SP25.  Attendees received a copy of the presentation via email.  For those that could not attend the session, the presentation slides can be downloaded from Ariba Connect (direct URL:  https://connect.ariba.com/ACgo2/1,,143479,00.html).  In addition to the presented slides on new enhancements and defect fixes in SP25, the deck also provides some additional comments from the live session within the slides' speaker notes sections.


If you have any questions about the webinar, please reach out to me directly via Ariba Exchange or by emailing me at OnPremise_PM_Team@ariba.com.  If you did not receive an invite to the webinar and would like to know about future sessions, please let me know.  For this session, invitations were distributed to all Designated Support Contacts via email.  For future sessions, we are open to other methods of communicating the session details.  Reach out to me (OnPremise_PM_Team@ariba.com) and let us know what works best for you!


Thank you!

The following are the notes and action items from the OPUG conducted in Chicago on September 13th.

The action items are listed first and the notes are divided by agenda section.

You will also find the presentation from the meeting attached to this blog post.


Action Items:

  1. Ask each account to share their top 5 core code modifications (for consideration for future releases)
  2. Ask each account who is interested to send us their Ariba test scripts and performance scenarios via SR on connect
  3. We are going to evaluate sharing our load test scripts
  4. Update your connect profiles with all pertinent environment info and integrations, etc.(just one pertinent environment will be sufficient)
  5. Ariba will begin tracking Service Pack (SP) metrics.  Please send us a Service Request (SR) or let your Customer Management representative know when you start a SP deployment
  6. Facilitate rationalization of contact info in our systems. Send a communication explaining the process for cleaning up contact lists in connect (both general and DSC lists).
  7. Facilitate internal collaboration amongst Customer Management and Consulting representatives with regard to their accounts (so that they can share best practices info from other accounts with their accounts)
  8. Ariba to set up a WebEx to review 9r2 enhancements in detail
  9. Ariba will highlight changes to public API’s as a part of SP documentation
  10. After each SP release, Ariba will run and record a WebEx to cover changes in detail
  11. Ariba will publish a playbook to explain how Procurement Content (APC) works with more complicated scenarios (like Contract Compliance)
  12. We begin discussions with Solutions Mangement with regard to Supplier/Buyer portals
  13. We will share Public Sector needs ideas with Solutions Management for consideration: “Mandatory for Consideration” (requirement for suppliers) and shared catalog/cooperative contracts
  14. Share the VAT tax guide with everyone (posted in this Community in the Content section)


On-Premise Update

Q:  How does Ariba ensure that the broader On-Premise community (including all of the "Ariba responsible" individuals within each account) are polled with regard to enhancements for Point Releases?

A:  Ideally this is something best suited for the Customer Management representative assigned to each account.  However, we understand that some are still getting up to speed with your accounts.  Therefore, we sent broad communications, posted the list to Exchange, and conducted breakout sessions at LIVE to make the community aware and get their input for 9r2.  Only 25% of the On-Premise accounts responded.

And once we narrowed down the list, the focus groups were intended to ensure that we clearly understood what was desired from each feature.  We have to rely on a single point person within each account as well as the Customer Management representative (not feasible to invite multiple individuals from within each account to give feedback - could provide too many differing opinions).


Q:  SAP will have significant implication on adapters, etc. Customers would like to have an on-going, clear understanding of what this means for the roadmap to be able to provide valuable input as to future release plans.
A: It will probably be a year or more before we really know.  We still want to provide innovation between now and then - we don’t want to risk putting things on hold.
The roadmap will be a continuous discussion.  We will most likely begin discussing the next release beyond 9r2 mid-2013.


Q:  Is Ariba tapping into Consulting resources (or our deployment partners) on projects?
A:  We struggle with this, but we do need to figure out how to collectively harness the internal knowledge.  W
e were out of touch with accounts that didn’t use Consulting (except for support).  CMO is more equipped to be able to communicate “across the board” info back now – still not quite where we really need to be, but getting there.  Additionally, the candidate enhancements for upcoming future releases (beyond 9r2) will include a number of features proposed by Consulting based on common customer requests.

Q:  Does Ariba really expect CMO to have this level of expertise?
A:  We are asking them to understand *many* things and it will take them a little time to fully understand their accounts (which they should by now).  But yes, they should know how to get answers and provide direction based on understanding the roadmap.  Comment from an attendee
– it may not be reasonable for each CMO rep to understand every little thing about their accounts (especially the larger, more complex deployments).  Instead the customer should be responsible for sharing the information that they would be willing to pass along to other accounts with their CMO rep.  Most attendees agreed and would be willing to share most information about their deployments.

9r2 Point Release Update

Q:  Does Ariba really believe that a Point Release will only be 50% more impactful than a SP to deploy?

A:  Yes, that is our goal and we will take whatever steps we can to make this happen.  We are willing to incorporate any customer test scripts into regression testing for 9r2 (have only received these from 2 customers to date). We can also incorporate testing for performance requirements from a key transaction perspective. Send test scripts even if they are only applicable to highly customized environment.
And please let us know if you don’t feel in the loop (if we should be communicating beyond the DSC’s).

Q:  It would be great if Ariba could accelerate and get automated test scripts out – would make SP deployment much easier.
A:  We are evaluating how to help customers automate their testing.  Stay tuned for updates.

Q:  Are we really seriously considering mobile capabilities?
A:  We need to figure out for which platform, etc. first.  Then for which use cases do we want to make a mobile app (approvables, tasks, notifications, etc.)?  And for which solutions?  We will not mobile enable the entire suite.  We are “fairly confident” that we will do this.  We will be certifying on Mobile Safari (entire suite).
J&J has built one that works on iPad.
Q:  What about the Network side?
A: We are looking at it – similar approach to above.

Service Pack Implementation and Adoption
Many of the attendees have not heard about the new SP policy.
A:  Repeat in Tech Connect newsletter and create a general post on connect.

Q:  What is the definition of “support” (ex. – if we are on SP10 now, can we stay there for a year)?
A: We will give you a hot fix on your current SP, for high severity issues, if it’s a year old or less.

Q: Does Ariba offer services to help customers deploy a SP once per year? 
A: Yes, Application Management provides Level 2/3 support.  But we can also simply supplement your team with tech resources as needed (less than App Mgmt).

General comment:  Ariba will be up to date on the most recent support for all servers by SP24 (except – AIX7, new Windows OS and database).  Not planning Google Chrome support until next year for On-Premise.

Q:  Does Ariba take advantage of lessons learned from your hosted customers? 
A:  Yes, but they have no core code mods or non-safe customizations, and are on a consistent platform.

Securing Collaboration with Your Suppliers
Many customers looking for (or building) a
single portal/entry point for all of their procurement needs (Ariba, Fieldglass, Maximo)
A: Procurement Content could be a potential solution for multiple scenarios (ex. – all users start in Ariba or users start from other systems)
Q:  But what about adding extrinsics to items in CIF catalogs (custom UNSPSC's, etc.)?  Or connecting with Contract Compliance?
A:  We have created a playbook that covers almost all scenarios (what should stay in On-Premise and what should go in cloud)

Network Adoption and Challenges
How do customers handle Supplier Enablement/Management?
Customer 1:  Has a convoluted, manual process that is outsourced which results in multiple "fat finger" errors.  Would like to understand other best practices.
Customer 2: 
AP system feeds automatically (nightly scheduled task) into Buyer as non-PO supplier (they can then flip a switch to make them PO suppliers).
Customer 3:  Much due diligence in advance (OCC banking policies); self service supplier registration (70-80 fields); in process of real time integration with D&B (to avoid manual input of data by splr); routes through approval process (manual using eform, someone calls to verify); then they can participate in Sourcing events.  But suppliers can respond to RFx through self registration and simpler approval process (the more diligent process only applies when a supplier wins an RFx). Use DUNS number in both up and downstream (common & partitioned supplier).  Looking at SIPM to replace their custom solution.
Public sector:  Have a supplier portal (single vendor registration database).
General consensus:  Master supplier data management is a challenge.  Ariba should consider enabling the Network to be the source of truth for all vendor data management.

Most attendees agreed that the Procurement organization manages supplier enablement for their companies.
Would like Ariba to help reinforce the message that the supplier owns their account info on the Network – they shouldn’t call the Buyer customer to get help.

Q: How do customers handle Invoice Management?
Customer 1:  All invoices are managed in Ariba (contracted out to ScanOne using Ariba's Invoice Conversion Services)
Customer 2:  R
econciling invoices in SAP (download documents from the Network and bypass Buyer all together).  Their AP dept isn’t eager to eliminate paper transactions.


Q: How do customers handle tax?
Customer 1:  All reconciliation done in Buyer.  Have to touch every invoice because they are required to pay tax even if the supplier doesn’t include it (as a state entity).
Customer 2:  Estimates the tax on requisitions

Customer 3:  Has Vertex & SAP but they don’t put it on PO
Customer 4:  Approval flow routes to a purchasing manager who includes estimated VAT up front on requisition


Open Forum
:  What can we do differently/better for the next OPUG?
A: Potentially have sessions for module specific topics by module
Share the detailed topics in advance to allow for better preparation
Have customers present a topic for which they have a best practice
Share what modules all attendees own in advance  (we will determine what we are legally allowed to share publicly)
NOTE:  Ariba does solicit for topics in advance (during the registration process)





Ariba On-Premise YouTube Playlist