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Sourcing Customer Interviews @ Ariba LIVE 2010

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shepars shepars replied to Grading your RFx

"Hi David,   Sorry to bother you, but I received this response from the Ariba Help desk on the same issue...(I opened the ticket the same t"

in Sourcing - 4 replies
18 hours ago
dmorel dmorel commented on Buyer and Supplier Collaboration - Alternative Bidding!

"They are reportable seperately.  The Questions and Terms reprot and the Bids report break those out. Check out the Alternative Pricing versi"

in Sourcing - 3 comments - 0 bookmarks
1 day ago
shepars shepars asked How many Sourcing templates do you use?

"Hello!   Can you tell me how many sourcing templates your company currently utilizes?  How many were implemented at a time, and what kind"

in Sourcing - 0 bookmarks
1 day ago
shepars shepars commented on Buyer and Supplier Collaboration - Alternative Bidding!

"Hi David,   I've read about this functionality and played with it a bit during the 10s2 early access program...I didn't think to look at i"

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1 day ago
dmorel dmorel replied to Pricing Discounts and Reporting Numbers

"Sybil,   Alternative Bidding is not supported in 10s1...but...10s2 we will!  :-)   Check out my blog post about this:   http://exchan"

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1 day ago
shepars shepars asked Pricing Discounts and Reporting Numbers

"Hello!   Do you run alternative bids/pricing discounts through Ariba Sourcing?  If so, how?  Currently we add an alternative bid as a line"

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shepars shepars replied to Multiple award emails sent to winning supplier?

"Great idea, thanks Ellen!"

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1 day ago
scunningham scunningham bookmarked Total Cost vs. Transformational Bidding Faceoff

"Transformation vs Total Cost"

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Do you use Transformational Bidding or Total Cost Bidding as part of your bidding strategy?  Do you know the differences between the two?  If not, then hopefully this post will clear up confusion you might have.

 

Total Cost

There are factors other than price which impact how a buyer should award business.  Although an item may cost $2000 to buy, it will cost $3,000 to ship it.  In some cases, some suppliers may charge more for shipping based on where they are located.  In addition, there may be taxes charged for both the shipment and the item.  Alternatively, if a buyer switches from an incumbent to a new supplier, then the buyer may have to incur additional costs such as training on the new item or the cost of updating inventory lists.  In these cases, a buyer should determine what their total cost is before awarding a supplier.  This total cost can be turned into a formula such as: Price * Quantity + Shipping + Taxes + Switching.

 

After the buyer has defined total cost, the buyer can determine what strategy to use for the auction.  The buyer could ask suppliers to send the tax rate and shipping cost prior to the auction.  Alternatively the buyer may want to ask for this information during the auction.  In what circumstances should the buyer do one versus the other?  What information should he reveal to suppliers in the auction?  What if the buyer doesn’t want suppliers to know what he is charging them for a switching cost?  What if the buyer knows the Shipping cost will stay constant?  What if taxes are dependent on the amount of quantity he buys?  What if he doesn’t want suppliers to worry about bidding on shipping costs during the auction?  The answers to these questions determine what type of solution the buyer needs.

 

Transformational Bidding

            First, Transformational Bidding’s definition has been typically overloaded.  Transformational Bidding is not total cost as described above, although sometimes has been referenced as such, but it is solution for solving how to model total cost within an auction.  Transformational Bidding is the act of “transforming” a suppliers bid such that a given supplier will see pricing information relative to their own pricing.  In order to transform a supplier’s bid, the following rule applies:  The supplier can only have one cost variable to bid on (in the Transformational Bidding case it is price) and the rest of the costs must be fixed prior to auction start.  I could go into the theory as to why the costs must be fixed in order to transform bids, but my post is already too long.  This limitation means a buyer can not have negotiable factors in a Transformational bid.  This is important because a supplier will not able to adjust their costs during an auction even if they were willing to do reduce them in order to win the business.  A subtle, but important, rule is all costs affecting the rank are supplier specific.  A cost which is the same for all suppliers won’t affect the outcome of the event and need only be entered if this information were being tracked.

            The benefit of Transformational Bidding is the suppliers only need to worry about price.  They do not have to adjust any of the costs during the auction, because they can’t.  In turn this can speed up the supplier decision making and thus speed up how fast the auction runs for.  Another benefit is the ability to mask the impact of the costs from the suppliers.  Because the supplier can only see other suppliers’ prices, they are unable to determine how much of a penalty they are receiving.  If one decides not to reveal supplier bids or the lead bid, then the only thing which is exposed is rank.  This leads us to the blurry line between Total Cost Bidding and Transformational Bidding.

Total Cost Bidding

             Total Cost Bidding is different from Transformational Bidding because it doesn’t have the limitations of collecting costs prior to auction, however one still has this option.  This means a buyer can collect costs and enter in these costs per supplier prior to the auction exactly like Transformational Bidding.  However during a Total Cost Bidding auction the supplier will not see other bids transformed and the supplier can either see the raw total cost of the other bids (or it could be just the lead bid), the raw total cost of their own bid, or their own rank.  Transformational Bidding and Total Cost Bidding are exactly the same in this last case where suppliers can only see their own rank and, more importantly, when there are only supplier-specific costs collected prior to the auction.  Thus at the very essence, where the least amount of information is revealed, these two bidding formats behave in the exact same manner!

            In addition to collecting costs during a Total Cost Bidding auction there are other flexibilities on ranking of bids and revealing of market information.  One option is to rank bids by price, but still collect and calculate total cost for the buyer.  This means a supplier could potentially supply answers to cost terms in a pre-bid (or during the auction), but the supplier would solely compete on price. Thus their ranking would not be impacted by changing their answers to questions which impact the total cost.  The second option is to reveal the raw total cost of their bid and their rank.  This exposes how much of a penalty a supplier gets.  If there are many factors, then this will make it hard to determine how big of an impact it is to change any given factor.  Side Note:  By revealing a supplier’s own total cost before submitting their bid, this gives the supplier the ability to change costs to figure out which ones have the most impact.  In some cases, buyers want to reveal more information about the total cost equation they are using.  Therefore the third option is to expose the “components” of the total cost formula.  With these options, one has the ability to also expose the lead bid as well as other supplier bids.  Thus one can make the Total Cost auction completely “open”.  Revealing this information could have the added benefit to drive their overall cost to the buyer down.  This would require upfront work by the suppliers for them to determine what negotiable costs they could lower.

How is Transformational Bidding done?

Assume Supplier A and B placed bids for the price at $100.  Also assume the buyer collected shipping costs before the auction began and the values for Supplier A are $10 and for Supplier B they are $0.  Thus

Total Cost = Price + Shipping

Supplier A’s Total Cost = $110

Supplier B’s Total Cost = $100

Now if Supplier A is able to see Supplier B’s bid during Transformational Bidding, Supplier A will end up seeing a price of $90 for Supplier B.   Supplier A must improve their overall Total Cost by $10.   If Supplier B saw Supplier A’s total cost, then what would it be?  It would be $110.

Transformational Bidding

Cons:

1)     Negotiable factors that impact rank can not be included other than price during the auction

2)     Information must be collected prior to the auction and entered in manually into the auction

3)     Limited to simple formulas.

4)     Doesn’t make sense to reveal total cost equation to suppliers, nor can you.

 

Benefits:

1)     Supplier is able to solely focus on price

2)     Theoretically speeds up how fast the auction runs.

3)  Buyers can mask the total cost from their suppliers more thoroughly when information other than rank is revealed.

Total Cost Bidding

Cons:

1)     Revealing Total Cost to suppliers may reveal too much information

2)     Adding too many factors can increase the auction time

 

Benefits:

1)     Ability to reveal actual formula to supplier

2)     Suppliers can optionally enter in costs which impact rank or total cost

3)     More information release options, rank on cost, compete on price.

               a. Reveal rank only, compete on cost

               b. Reveal rank only, but compete on price

               c. Reveal Rank and own total cost

               d. Reveal Rank, own total cost, and Total Cost Formula

 

Which one is better?

            Until there is more conclusive information, there is no way to say which one is better.  However, there are some clear choices based on requirements you may have.  If all of the following are true, then Transformational Bidding must be used:

1)     Must expose more information to suppliers other than rank

2)     Can’t expose the raw total cost to suppliers because it has sensitive information in it

3)     Can’t use scoring to hide raw total costs values because it could reveal penalty information

 

If any of the following is true, then Total Cost Bidding must be used:

1)     Must reveal total cost to suppliers

2)     Suppliers must be able to change costs during the auction

 

Do you use Transformational or Total Cost Bidding?  Let us know if this information was valuable or not.

2,093 Views 0 Comments Permalink Tags: sourcing, auctions, total_cost_events, transformation
3
We always hear from customers - both buyers and suppliers - that they want to work together more collaboratively to drive cost  savings, efficiency and innovation for both parties. Conceptually it always sounds like a great idea! The challenge was putting it into action and scaling it. It's with that need for greater collaborative commerce that we're putting "alternative bidding" functionality in the 10s2 release of the Ariba Sourcing module on the Ariba Commerce Cloud.

 

Alternative bidding is a way for buyers to collect pricing from suppliers in the way that they feel is best, but also open it up for suppliers to make their own suggestions for Bundling of the items sought, providing different responses on terms with Alternative Pricing, and even providing Tiered Pricing.

 

What this means for customers, from a business case perspective, is they insure that they are getting pricing from their vendors in all possible ways, both as the buyer feels is best and also as the suppliers would like to present their offers.

 

In the short video below, I walk through the new functionality. This is Part 1 of a two part series. Have a look and, of course, if you have any feedback on how this may (or may not) help with how you use Ariba Sourcing, please post it in the comments.

 

Part 1:

 

 

Part 2:

Thank you!

 

David L. Morel
Sr. Solution Manager
Ariba
2,328 Views 3 Comments Permalink Tags: on_demand, 10s2, customer_success, tips, alternative_bidding
15

2011 Sourcing Feature Survey Results…

 

I wanted to thank all that have responded to the 2011 Sourcing Feature Survey.  The responses had some surprises and some that I knew would be right near the top.  I also appreciate all the comments supplied with the responses.  Having both your scores and comments really helps to give some depth to the responses.

 

I have filtered the initial list from 25 down to the top 10 based upon the survey responses.  I would like to hear from the Ariba Sourcing community which of these ten need to be ranked the highest and why you feel that way.  I am thinking some customer’s use case might influence others and really push the really most important issues to the top!

 

To keep everyone focused, I plan to post five of the top 10 for the initial discussions.  I will add the 2nd five in a week or so.

 

The First Five Features:

  • Expand Event      Limits(Items/Suppliers/Terms)        
    • Buyers       want to run larger and larger events, and have the ability to optimize on       such is a must. The ability to have more line items/terms and suppliers       is desired.
  • Messaging Improvements - package 02     
    • 1.       Include “To” columns
    • 2.       Sorting on all columns
    • 3.       Show all event messages to the Event Owner, not just the ones I       sent/received
    • 4.       Ability to turn off the suppliers’ email from the “reply field” in the       sent email to keep from corresponding outside the event
  • % completion on RFI's/surveys
    • Ability       for the buyer to see a % completion figure for each of the respondents       that have indicated they intend to participate.
  • Grading and Scoring Improvements -      Package 02  
    • 1.       Grading Page Pivot UI/Performance Improvements
    • 2.       Ungraded Questions Filter - allow for a filter on the Grading Page to       show only ungraded questions
    • 3.       Offline Grading via Excel/Word - at minimum, allow for a very usable       print version of the Grading Page, so it can be distributed to external       graders to record their grades, and have them entered manually.  The ideal solution would be a way for       grades to be collected offline and then imported into the system.
  • Improve Supplier Response Team  
    • Add       the ability to create a Supplier Response Team after the event has been       published.

 

 

Second Five Features…

  • RFx Print Feature Enhancements    
    • Ability       for the buyer to generate the RFx print for all suppliers in that       responded and download them.  Also,       for the supplier to be able to generate theirs no matter the event       status.  Currently, the event has       to be in Pending Selection.
  • OK Processor for outgoing emails
    • Currently,       we provide a message if a message to a supplier that fails to reach the       supplier because of a bad email address.        This would provide the ability to tell if an outgoing email has       arrived successfully at the destination site.
  • Messaging Improvements - package 01
    • 1.       Show a replied to message as “replied to” for all the buyers
    • 2.       Ability to Export all messages
    • 3.       Search in Message Board on both headers and content
    • 4.       Add a message filter for all messages from participants and related       responses
    • 5.       “Question” and “Question Answered” tick
  • Messaging Improvements - package 03
    • 1.       Ability to message what was updated during a RTE
    • 2.       Team members receiving messages when events change status
    • 3.       Ability to resend event invitation from within event
    • 4.       Ability to control which messages are going via email or popup       notification
  • Grading and Scoring Improvements -      Package 01  
    • 1.       Ability to display an Event Scorecard
    • 2.       Show a rank for participants based upon Score
    • 3.       Multiple Scoring Scenarios/Scorecards per event"
  • Grading and Scoring Improvements -      Package 03  
    • 1.       Grading Excel Report/Export - provide a nice report that summarizes the       grading and scores for the event
    • 2.       Grading of Autoscore Values

 

 

If you have an opinion on these features and want to influence their final prioritization, start a discussion in the Sourcing Community and let us all know what you think!

 

Thank you!

 

David Morel

Senior Solution Manager

 

 

Updated: Added the second top 5 features. (8/4/2010)

968 Views 15 Comments Permalink Tags: sourcing, 10s3, feature_survey
0

Top Five Categories to Source Now – European Market

Q&A Session

July 15, 2010

 

At last week’s webinar, Ariba’s European category management team discusses critical market information and spotlights the indirect categories that you should be sourcing today for maximum impact. Be sure to watch the replay!

 

The following questions were answered during and after the live event. For additional questions, please contact Haiying Xie at hxie@ariba.com.

 

 

Print Management and Translation Services

Answered by Jean-Pierre Lauer, Sr. Manager, Indirect / Services

 

Q: Can you auction Translation Services and Travel Agency?  If so how do you recommend we structure the auction?

A:  Auctions for translation services can be conducted however they are not the preferred way of negotiation.

 

The quality of translation remains very much driven by the quality of the translator, hence buyers must make sure that translators are paid the market price.

 

When conducting auctions, a lotting by specialty (e.g. marketing or technical) or language can be envisaged.

 

Suppliers would then bid on the extended value for the service (i.e. including all cost elements: translation, project management, DTP).

 

Q: Please elaborate on sustainability with regards to the printing industry

A:  More and more organizations require their print suppliers to have PEFC or FSC certifications as this aligns with their own Corporate Social Responsibility. There are other aspects regarding sustainability that Buyers can consider when selecting print supplier, for example waste produced by the supplier or efficiency of the transport methods used.

 

Q: How do print management companies select their subcontractors?

A:  Print Management companies use a wide range of criteria when selecting their suppliers (overall output capacity, accreditations, quality....) and conduct regular audits. They use a mix of small and large suppliers which guarantees in principle competitiveness whatever the size of the job. Proximity to the final customer is also important as it allows to reduce transport costs.

 

Q: How can print management companies ensure consistency in quality?

A:  There is no guarantee for clients that the print management company will systematically use the same suppliers. However the selected printers must have the right equipment that guarantees regularity in quality (e.g. in color schemes).

 

Q: You talked about giving suppliers of translation services a sample. Is it not an easy exercise for them?

A:  It is actually a challenging exercise as tested suppliers do not own the client translation memory or the glossary. Ariba has seen many suppliers paying low attention to the quality of samples provided. The exercise can also reveal what control the supplier has on the overall chain of operation. It is an exercise worth conducting!

 

 

 

Mobile Telephony

Answered by Louise Hartle, Category Manager, Indirect / Services


Q: Is it possible you would brief on Temp Labour. Is there any possibility for multi country consolidation, if yes, what to look at? 

A:  There is possibility for multi country consolidation and major suppliers do have the capability to respond to multi country bids. Often there is little pricing impact, however benefits come from supplier management efficiencies in dealing with fewer suppliers via a preferred supplier list or  a vendor operating with a sole supplier status. 


Q:  When will suppliers be ready for data pool options - similar to what we see with voice pooling options?

A:  Currently suppliers are able to work with pooled voice options and these work well for organisations whose profile fits with this type of usage. It would be surprising if data pooled options did not appear in the near future as an available option given the increases we are seeing in data usage.

 

 

Q: If I am working with flat rates, what is the best way approach to obtain bundled prices?

A:  The best way to approach bundled prices is to ask suppliers to quote on both flat rates and bundled prices. Flat rates being your main apples to apples comparison and then asking suppliers to provide options for bundles based on the usage profile provided in the RFP. Suppliers need to demonstrate how you they would optimising pricing with their various bundles, pools and options.

 

Q: My organisation currently buys country by country. Is a European bid possible? How does the European market structure look?

A:  It is possible to have a European bid. Suppliers do have the capability to reply with one contact to a European bid and are organising themselves internally to be flexible to such requests. The market structure is as follows 1) The Freemove alliance which is composed of Orange, Telecom Italia, T-Mobile and TeliaSonara. Freemove can cover 26 countries with more than 260 million customers worldwide. 2 ) Telefonica which owns 19 networks across Europe and South America. It includes 02 and Movistar.  Telefonica will partner on a case by case basis out of its own networks if needed, for example with Bouygues Telecom in France. The Telefonica Group has 207 million customers worldwide. 3) Vodafone is the third main player with 200 million customers located in 27 countries. The alliance includes three types of operators: the Vodafone operating companies (e.g.: Vodafone Germany), Partner Markets (e.g.: Swisscom) and affiliate networks (e.g.: SFR in France).

 

 

Travel

Answered by Mike Darlow, Category Manager, Travel / Transportation


Q: Can you auction Translation Services and Travel Agency?  If so how do you recommend we structure the auction?

A:  It is possible to auction travel agency if it is on one or two countries and limited to offline agency pricing.  If the sourcing is for multiple countries, Europe or Global then there are too many parameters to conduct and online auction and best practice would be to source, review and ask for rebids on countries that exceed the current incumbent.  Pricing for a comprehensive bid could possibly have the following: offline/online pricing, bundled/unbundled fees, menu priced extras such as Account Management, MI data, 24 hours etc.

 

Q:  You have indicated consolidating to one travel agency, can any one agency achieve this globally?

A:  Yes, currently there are 6 agencies with a global capability and other can be reviewed at a regional level.  Best practice would be to map out countries needed for a consolidated agency and ensure that the agency has  fully owned office locations for the brand and not franchises which may not have the same service level agreements.

 

Q:  How can I collate accurate data If my travel programme is fragmented to a large number of suppliers?

A:  There are a number of areas to collate data these could include:

Incumbent travel agencies

Corporate card data if you have a consolidated card programme

Expense reporting from back office systems

Data Collection Templates to be sent to local stakeholders

482 Views 0 Comments Permalink Tags: best_practices, services, indirect_spend, sourcing, ariba, supplywatch, e-sourcing, sourcing_strategies, best_practice
3

All,

 

It is that time again; time to start the planning and prioritization of the features to be included in the next Upstream Release.  We have identified the top candidates for the next release after 10s2 and we would like feedback from the user base on which features are the most important.

 

 

This year, we will be conducting the survey with the aid of Ariba Exchange to allow for discussions about the proposed functionality.  If you have not yet joined, please do so as we will distribute the survey within the solution specific communities:

Sourcing: http://exchange.ariba.com/community/solutions/sourcing

 

 

The survey will be available on June 28th, and we will be accepting responses until July 9th.  Check the above sites for instructions on how to request the survey.

 

 

This survey is not limited to OnDemand customers only. We would like to hear from all users of Ariba’s Upstream Solutions.  We will institute cumulative voting so customers can provide value to their votes.  Each submitter of a response will have a number of votes that they can distribute across the features anyway they choose. For example, each submitter could put one vote on each feature, or the submitter could put more votes on fewer features to give those features greater importance.

 

 

We will use these responses to help us narrow down the list of features to build a release plan for the next release.  Your opinion on where we go with the Solution is very important in this process.

 

 

If you have any issues or questions, please don’t hesitate to contact me at dmorel@ariba.com.

 

 

Thank you!

 

 

David Morel    

564 Views 3 Comments Permalink Tags: sourcing, 10s2, features, prioritization
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