Every seller strives to put customers first. But in today’s market—where more than ever, customers run the show—keeping them happy is a make-or-break proposition. Volker Hildebrand, author of The Customer Experience Edge, shares four keys to delivering what they really want. Read more
As the world’s biggest e-commerce economy, China looms large in the sights of many sellers. But what works to win in this unique market may surprise you, so look carefully before you leap. These surefire strategies will boost your chance for success. Read more
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