As I board the plane to participate in SAP Ariba Live Singapore, I marvel at the amazing evolution of collaboration technologies. While waiting in line to check my bag, my connecting flight in Japan was cancelled, and yet I was able to rebook on a different airline through my airline’s phone support so quickly that by the time I checked my bag, the gate attendant already had my new itinerary and sent my bag on to the correct, new flight. It’s an example of perfect data creation and management, despite the various disparate systems, technologies, languages, and regions touched by my rebook.
The term “perfect data” refers to 100% accuracy of the information and insights exchanged between companies and their trading partners. Perfect data makes a perfect customer experience possible – whether this is a “perfect order” in retail and manufacturing supply chains, where customers receive the right product, in the right place, at the right time, in the right quantity. Or whether it enables seamless customer support, which I experienced in the airport. Perfect data is key across all industries to enable digital commerce.
At SAP Ariba Live Singapore, for example, Staples Australia will be discussing the importance of having perfect data to enable drop shipping and digital retailing. Staples Australia’s drop shipping fulfillment model allows Staples to rely on suppliers to fulfill customer orders directly, minimizing the company’s need to maintain stock in distribution centers and address any follow-ons or disputes. This has enabled Staples Australia to embrace fully a digital retailing model, which is an important competitive advantage, especially as retailers increasingly move away from brick-and-mortar stores and toward digital business models.
Staples utilizes their demand planning, ERP, and eCommerce solutions to anticipate customer demand and manage orders from their customers. In addition, they use a supply chain collaboration solution to convert those sales orders from customers to purchase orders, which are passed to the appropriate merchandise vendors. This collaboration system also allows vendors to send order confirmations and advance ship notices to ensure each order is fulfilled – all with 100% accuracy, every time. Any follow-ons or disputes regarding orders are handled by merchandise vendors directly. Staples has done some amazing work creating templates that ensure that consistent and comprehensive data is sent to and obtained from vendors, who can log either into the collaboration system or integrate it directly with their own back-end systems. The result? Seamless supply chain collaboration and perfect data.
Join us on Tuesday
Want to learn more? Vijay Vital, Staples Australia’s SAP Supply Chain Lead, whose professional experience includes nearly 15 years in implementing SAP across forecasting, procurement, inventory/warehouse management, and supplier EDI integration, will be sharing his experiences integrating with direct materials merchandise vendors. If you are at the show, please join us at 5pm Tuesday in Roselle 4711.
Even if you can’t join us, please check out Vijay’s blog: