The following is a summary of the topics dicussed during this session facilitated by Craig Myers (Director, Ariba Commerce Services).

There are questions and follow-up items embedded in the summary.  Some have been answered, and we are still working on answers to others.

 

Global Lessons Learned:

  • It can be challenging to get suppliers on the Ariba Network in new markets like China and India - some do not accept electronic invoices
    • Electronic invoices are approved in Singapore and Australia
    • Within 60 days Ariba should have approval from China for electronic invoice only
    • It may take significant time before electronic invoices are accepted in India - each state has separate requirements and landed tax is necessary
    • OUTSTANDING QUESTION:  When will Ariba have an On-Premise language pack for Turkey (already have it for On-Demand)?
  • Tax
    • Many customers are not doing taxes on the requisition or PO’s.  Some clients do want the estimated tax on the req and PO.  But for some regions, the catalog is set up at the landed costs to get around this issue.
    • Another customer has built functionality to be able to manually enter estimated taxes.
    • QUESTION:  Where can guidelines for other countries be found?
      • Ariba has a country guide for VAT tax as well as additional documentation for other EU guidelines.
      • PWC has a whitepaper that can be purchased
      • Can contact the US IRS
      • By the end of this year, the Ariba Network (AN) will have country specific rule accounting for the taxing changes by country. So you will be able to make sure that the AN documents meet certain requirements.

 

Global Training:

  • Training approaches (mainly for upgrade to 9r1):
    • Quick Reference Guides (QRG's) for new users - available in an online portal
    • Dedicated trainers that travel to different regions - for both new user and "train the trainer" sessions
    • Local language translation is key!
    • User lock-out until a 10-60 minute (varies by approach and modules deployed) training is completed and a test is passed.
  • ACTION:  Potentially have the Ariba Readiness team present their approach to upgrade planning/change management at the next OPUG

 

Global Supplier Enablement:

  • Options for managing the process to check for sanctioned country interaction
    • Reliance on the supplier to self certify (most common process among customers)
    • Manually - with an export regulatory compliance clause in contracts
    • Central vendor management organization
    • "Identity" software - requires supplier to provide all info (W8/9, etc.)
    • Aravo supplier portal - captures info and feeds back into internal database (with auto checks back to governement database of banned suppliers)