In part 1 of this week's Knowledge Nugget it was shown that technology alone won't make commerce easier on organizations. This second part of this week's Knowledge Nugget shows what else is needed.
There are several critical success factors for driving adoption and maximizing solution value.
|1. Executive Sponsorship & Change Management|
Ariba’s Vision for Spend Management
Process - Identification of process improvement opportunities based on best practices across the procureto- pay process.
People – Evaluation of an organization’s performance and potential through the assessment of roles / responsibilities, training, professional development, communication and change management.
Organizational Design – Evaluation of a spend management organization’s internal design and the identification of opportunities for greater efficiency or effectiveness.
Spend – Identification and prioritization of savings opportunities through procure-to-pay category enablement.
Organizational Performance – Identification of the appropriate internal and external (supplier performance) metrics and measures that firmly connect organizational performance to strategies / goals.
Systems – Review of current spend management platform (applications, infrastructure and support) for opportunities to support more categories / spend under management and to improve internal customer service.
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|2. Category Roadmap|
|3. Organizational Structure|
The Journey to Best-in-Class
|4. Policy & Procedure Enforcement|
Ensure commerce program success with programs that consider business case development, planning, deployment, flightplanning, organization needs, trading partner strategies, and adoption.
Back to part 1: