Support Online

 

Users have the ability to
Quick Links
        • search our support knowledgebase for resolutions to commonly asked questions
        • submit a Service Request if they are the Designated Support Contact
        • view Service Requests logged by your login ID
        • file sharing – ability for users and Ariba Support to share files
                            • Services
                            • Product Info
                            • Support Online
                              • Search Knowledge Base
                              • Submit a Service Request
                              • View My Service Requests
                              • File Sharing
                            • Software Online
                            • Enhancements Online
                            • Knowledge@Ariba
                            • Reports

                             

                            How to Login

                             

                            • Current Users,

                             

                            • New users, select “New User” for self registration
                              • Enter required information
                              • Once the form is filled out, you will receive an email that the account is setup. (Usually 2-3 business days)

                             

                            My Account

                             

                            • My Information
                              • view your service requests, software download requests, enhancement requests

                             

                            • My Company’s Information
                              • view your company’s service requests, software download requests, enhancement requests

                             

                            • My settings:
                              • user profile – update your contact information
                              • address book – update your address information
                              • subscriber preferences – sign up for email notifications from Ariba Support regarding specific applications

                             

                            • My Company’s Settings
                              • profile – update your company’s information
                              • contacts – view your company’s registered connect users
                              • environments – update your company’s environments so Ariba’s Support can effectively assist you

                             

                            Contacting Ariba Support

                             

                             

                            • Phone:
                              • North/South America
                                • 1 866 218 2155; +1 412 222 6153
                              • Europe/Middle East/Africa
                                • +44 20 7187 4144
                              • Asia Pacific
                                • +65 6311 4745

                             

                            • Prompt Options:
                              • Prompt #1 – Urgent assistance; Participating in a live auction event
                              • Prompt #2 – Purchasing, E-forms, Invoicing and Travel & Expense
                              • Prompt #3 – Log in; Password reset
                              • Prompt #4 – All other inquiries

                             

                            Previous Post: On Demand Support Pt.2 - Customer Support Process

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                            Beverly Dunn is a Customer Success Manager with Ariba. All customers are invited to join the private Customer Success group on Ariba Exchange, where you can access the Customer Success Spotlights, Lunch 'n Learn Webinar calendar and replays, and the Ariba  Knowledge Nuggets.