Yesterday, Customer Success featured JM Family Enterprises for a 60 minute call outlining their success, challenges and leading practices using their Ariba Solutions:  Sourcing and Contracts Professional.  With our largest turnout yet, over 25 customers asked questions and shared experiences with our featured Spotlight Customer.

 

Customer Highlights:

  • Use Sourcing mainly for RFP’s, reverse auctions,
  • Find that the Ariba Discovery tool is very helpful in identifying suppliers on the network
  • Use Ariba for project management
  • Reporting works really well
  • With every active sourcing project, AVP of Procurement is able to manage work
  • The tool helps users keep an eye on and see what projects are being done in what department
  • Easier than keeping separate worksheets and helps manage workloads
  • On the contract side uses Ariba for workflow to get approvals internally
  • Using eSignatures
  • After  contracts are signed images of the contracts are stored in Ariba (using  as repository) notified when there are events, expiration dates, or any  reminders
  • Use this extensively and find it very beneficial

 

 

Is this something you would like to get in on next month?  Well, hop on over and join the the Customer Success Group.  This customer only group is an excellent resource for knowledge, learning and networking.  With weekly features like Ariba Knowledge Nuggets and Tips of the Week, or monthly events such as Ariba Lunch ' N Learns or Spotlight reference calls, it is a great place to get all your questions answered and connect with others.

 

To join click here:  http://exchange.ariba.com/groups/customer-success

 

Hope to see your name popping up in our group soon!

 

Beverly Dunn