How much time do you spend in accounts payable responding to supplier calls about invoice status? In his presentation at Ariba Live, Jeff Phillips of UPS mentioned that invoices would often disappear into the "big black hole of our ERP system." No one knew what was going on.
Today, UPS takes a smart invoicing approach, extending its ERP system with Ariba to collaborate with suppliers of all sizes for invoice processing. Suppliers don't call UPS about invoice status; they can see for themselves via a self-service portal. But that's not all. To hear about the other benefits of smart invoicing, for UPS and its suppliers, check out this video.