1. Know your end-game -- outcomes, behaviors, actions
  2. Fewer is better.  Focus on the vital few.
  3. Your vital few can differ from your competitor
  4. Link your procurement measures to overall business drivers
  5. Start at the top, flow to all levels
  6. Set targets based on facts. Evaluate based on facts
  7. Integrate measurement review process with regular operations and planning meetings

 

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Karim el Gamal is a Customer Success Manager with Ariba. All customers are invited to join the private Customer Success group on Ariba Exchange, where you can access the Customer Success  Spotlights, Lunch 'n Learn Webinar calendar and replays, and the Ariba  Knowledge Nuggets.