Develop an Enablement Strategy and Process/Program

Supplier Summit – 2 days face to face event

Conference Room Pilot – users and suppliers together in a room

Modular Based Web Ex Training

Constant and Repetitive Communication

Understand your threshold

Linguistics – develop a common language (DO, Ariba Supplier Network, “The

Network”, Collaboration etc.)

Tell your whole story to them (Change Mgt – how does this affect me?)

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Beverly Dunn is a Customer Success  Manager with Ariba. All customers are invited to join the private Customer Success group on Ariba Exchange, where you can access the Customer Success   Spotlights, Lunch 'n Learn Webinar calendar and replays, and the Ariba   Knowledge Nuggets.