Measuring Results— Know what you need to report on and track it!


Key performance indicators (KPI) are high-level snapshots of a business or organization based on specific predefined measures. KPIs typically consist of any combination of reports, spreadsheets, or charts. They may include global or regional sales figures and trends over time, personnel stats and trends, real-time supply chain information, or anything else that is deemed critical to a corporation's success.  The key indicators are agreed upon by an organization and are indicators which can be measured that will reflect success factors. The KPIs selected must reflect the organization's goals, they must be key to its success, and they must be measurable. Key performance indicators usually are long-term considerations for an organization.


For KPI’s to be most effective, follow these suggestions:

• KPI must be actionable

• Measure against a goal or best practice

• Monitor frequently so that issues can be identified and corrected quickly

• Assign to an owner.


Once you have good Key Performance Indicators defined, ones that reflect your organization's goals, one that you can measure, what do you do with them?  You use Key Performance Indicators as a performance management tool, but also as a carrot. KPIs give everyone in the organization a clear picture of what is important, of what they need to make happen. You use that to manage performance. You make sure that everything the people in your organization do is focused on meeting or exceeding those Key Performance Indicators. You also use the KPIs as a carrot. Post the KPIs everywhere: in the lunch room, on the walls of every conference room, on the company intranet, even on the company web site for some of them. Show what the target for each KPI is and show the progress toward that target for each of them. People will be motivated to reach those KPI targets.


KPI's by solutions


Ariba Spend Visibility is your first step toward identifying and eliminating maverick spending, fraud, and other non compliance factors.  Complete, accurate, and continually up-to-date spend records help you launch and maintain compliance initiatives with both internal and external parties.  Dashboard and reports keep all stakeholders informed about contract and progress toward strengthening the bottom line.


Spend Visibility Metrics

User Related

  • # of trained users
  • # of addressees on scheduled reports

Spend Related

  • % Spend Coverage

Data Processing Related

  • Timely upload of new spend data
  • # of quality feedback issues submitted
  • Timely validation of enriched spend data
  • Timely validation of uploaded raw data
  • % of Enrichment
  • % of Targeted Data Sources covered

Output Related

  • # of reports created
  • # of Dashboard templates (role related)
  • # of reports run
  • # of sourcing opportunities uncovered


Ariba Sourcing - you can make smarter sourcing decisions and drive better results, manage supply volatility and capacity constraints.  Minimize supply risk with better supplier visibility and build your sourcing pipeline with tools that achieve early ROI and long-term cost savings.  Ariba Sourcing is embedded with best practices to give your team and edge.  Intuitive wizards guide users through project creation.  Built-in tools and intelligence facilitate collaboration and negotiation.  Advanced workflow and approval routing streamline project management and compliance initiative.


Ariba Sourcing Metrics

User Related

  • # of Active Suppliers
  • # of registered Supplier
  • # of registered Buyers
  • # of trained users
  • # active users

Project Related

  • # of new projects per month
  • # of projects (cumulative)
  • # of Sourcing Projects per month
  • # of events per month per Type

Spend Related

  • # of Categories Sourced
  • Spend volume processed per month
  • Spend volume cumulative

Process Related

  • # of Sourcing Process Templates
  • # of custom RFx Templates
  • # of category specific items (cost breakdown templates)


Ariba Procurement  - is the only SaaS solution that offers world-wide visibility and complete control to manage both direct and indirect spend, for all goods and services.  Optimizing services procurement is one of the quickest ways you can deliver more savings to the bottom line.  Along with goods, Ariba customer save on services like contingent labor, consulting, print, creative, legal, direct mail, ATM installations, and more.  From source to settle, you can manage it all with an automated and integrated user-friendly system.


P2P/Buyer Metrics

Process Efficiency Related

  • Cost per Invoice
  • FTE per Billion $
  • # Invoices per FTE
  • PO utilization
  • Processing cycle time (hours)
  • On time payment rates

Process Effectiveness Related

  • First Pass match rate
  • # Invoices rejected
  • % Contract compliance
  • % of suppliers representing 80% of Spend
  • Standardization of payment terms


Ariba Contract Management - it's the paper that blocks your view.  It can be created in countless ways and filed in a myriad of places. But when you make the move to electronic contracts, every contract is housed in a centralized repository and retrieved on demand with powerful search tools.  Integrated collaboration, negotiation, and execution tools keep you posted as the agreement takes shape and becomes finalized, and with expiration dates and other miles easily flagged, you will stay alert to renewals and avoid supply chain interruptions.


Contract Management Metrics

User Related

  • # trained users
  • # active users
  • # of registered users per user group
  • # active users per Ariba User Group

Project Related

  • # new contracts per month
  • # of contracts (cumulative)

Spend Related

  • % of spend under contract
  • # contracts versus # suppliers
  • # evergreen contracts average contract duration

Process Related

  • # clauses in the library
  • # contract templates
  • # approval tasks completed per month


It is never too late to put your plan in place and it also can be as big or small as needed. The key is getting started.


Tip of the Week:  Solution Adoption Planning - Part II:  What Does Success Look Like to You?

Tip of the Week:  Solution Adoption Planning - Part I - Plan Your Work and Work Your Plan


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