With extensive e-commerce experience & flexible, innovative strategies play key role in helping sellers, such as industrial distributor, MSC deliver best-in-class customer service. By leveraging business networks and a savvy e-commerce platform, it has yield significant gains including increased conversion rates of more than 50 percent higher, lines per order over 11 percent higher, & order-taking costs 60 percent lower! As a result, automated ordering and fulfillment have improved operating costs, increased order accuracy, and decreased returns. Read more about this and what MSC has to say on how they achieved this goal at http://thenetworkedeconomy.com/msc-industrial-leverages-business-networks-to-improve-delivery-and-customer-service/