Yesterday, we posted a blog about the first step in increasing your ROI, replacing your paper billing. Today we'll share the second step.
Step 3: Measure Your Results
Another key step is to track your results and compare them to industry benchmarks so you can determine the effectiveness of your e-ordering and e-invoicing capabilities.
What will it give you?
How do you do it?
Conduct a “before and after” set of measurements for customers with whom you implement e-commerce. Compile pre-e-commerce information on various KPIs (key performance indicators) to get a benchmark, then measure your results again after 12 months. Below are some suggested KPIs to use:
In the Next Blog We'll Cover Step 4: Assess Potential Benefits