How Can You Do It?  And Why Should You Care?


As a seller, you’re all too familiar with the problems that can plague an order between the time you receive it and when it’s finally paid. So “creating the perfect order” may sound daunting. Yet a growing number of sellers are doing exactly that—and realizing major benefits as a result, such as:

  • A shorter order-to-cash cycle with lower costs
  • Increased customer satisfaction and more chance of becoming a strategic seller
  • Higher sales and market growth

At an Ariba LIVE 2013 session, seller Chris Lawler, e-procurement business manager for Agilent Technologies, and buyer Jennifer Roberts, supply chain systems manager at Sonoco, joined Ardent Partners chief research officer Andrew Bartolini to discuss what their companies gain from the perfect order, why they pursue it, and how you can, too.


What is the perfect order?

The Supply Chain Council defines the perfect order in its Supply Chain Operations Reference (SCOR) Model as “delivering the correct product, to the correct place, at the correct time, in the correct condition and packaging, in the correct quantity, with the correct documentation [e.g., order acknowledgements, ship notices, and invoices], to the correct customer.” Of course, the definition of “perfect” varies by stakeholder, company, industry, product, and defined tolerances; one bent nail in a five-pound bag is less likely to create problems than one day’s delay in crucial manufacturing components.


In the next blog, we'll discuss the importance of perfect orders

If you don't want to wait until tomorrow to learn more, go to the Supply Lines group to read the full article.