Yesterday, we posted a blog that explained why you should strive for the perfect order.  Today is part two of that discussion.

 

Why does the perfect order matter?

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  • Your customers want it. Besides saving time and money, the perfect order helps your customers improve spend management metrics—a goal that looms larger than ever for today’s buying organizations. “If you’re a high-volume vendor, you’d better have this,” Lawler says. “The bar is rising every day on what your customers are expecting from you.”
  • It helps you get business. Sonoco uses e-commerce tools to track delivery, quality, order completeness, and similar criteria as part of its perfect order efforts, then channels a higher percentage of business to top-performing sellers. For example, the company moved from using 20+ waste management vendors and over 50 temporary service vendors to just one of each, rewarding their perfect order partners.
  • It delivers big benefits for you and your customers. The e-commerce tools automation underlying Agilent's perfect order initiative has helped the company level the playing field with competitors, improve the buying experience, and build shared efficiencies with customers, which in turn drives up sales. "As we go further with e-procurement and e-commerce, our customers become more efficient, we become more efficient, we automate more and ahve less touch and fewer errors; its a great win-win for everybody.", Lawler says.
  • The downsides of imperfection can be huge. For sellers, order errors and delays can lead to bad buyer ratings, damaged customer relationships, reduced productivity, late payments, missed opportunities to secure preferred supplier status, and worst of all, total

 

In our next blog, we'll go over step by step instructions for creating the perfect order

If you don't want to wait until tomorrow for our final installment, go to the Supply Lines group to read the full article.