The design of your scorecard determines your reporting capabilities!

No matter how many scorecard templates you use, make sure that they all contain the same KPI Criteria (i.e. Quality, Risk, etc).

Within each of the KPI Criteria the next level of KPI Measures (which determine the KPI Criteria score) may differ per scorecard template. For example: you wish to create scorecard templates to measure the performance of your Facility Management suppliers and your IT Outsourcing suppliers. In both scorecard templates you create a KPI Criteria entitled "Quality".

However, the individual KPI Measures that determine the score of the KPI Criteria "Quality" of the facility management suppliers will be totally different from the KPI Measures that determine the "Quality" score of the IT Outsourcing supplier.

By ensuring that all scorecard templates contain the same KPI Criteria you are now able to run high level reports that show the average "Quality" performance across all your suppliers.

And if you are interested in seeing what KPI Measures drive the "Quality" score of the Facility Management suppliers you simply filter the report to only show those suppliers (for example based on commodity code) before including the KPI Measures in the report.



Karim el Gamal is a Customer Success  Manager with Ariba. All customers are invited to join the private Customer Success group on Ariba Exchange, where you can access the Customer Success Spotlights, Lunch 'n Learn Webinar calendar and replays, and the Ariba Knowledge Nuggets.