Where Does Everyone Fit?

 

  • The table below represents where different areas of your organization can fit into the Supplier Enablement program development and ongoing support.
  • Internal buy-in is key! If the individuals within your organization help define the program, you are more likely to have success across the organization long term.

Accounts Payable
Corporate Procurement
ITLegalTaxSourcingLine of Business (Buyers)
IT/System Changesxxx
x
x
Vender master Mgt.x





Supplier On-boardingxx
x
xx
Communicationxx
x
xx
AN Enablementxxx
xxx
Trainingxx



x
Testingxxx
x
x
Purchase Order
x

x
x
Invoicexx

x
x
Support Supplier and End Userxxx
x
x
Supplier Managementx

x
xx

 

As you begin to develop a Supplier Enablement Program, you will need to define the resources needed to support this ongoing. Changes to roles and responsibilities are inevitable and can span across several departments within your organization. It is important to note that traditional roles and responsibilities may not change 100%, but by the simple nature of how suppliers will transact in the future will mean a change in some of the functions performed today.

 

To prepare for your program changes ensure that all areas that will be affected are part of the planning process as this will ensure that internal compliance does not become a stumbling block late in the process.

 

Staff Your Program Adequately For Maximum Success

 

Customer roles:

• Supplier Enablement lead (coordinate/fulfill the following roles) – 1FTE (ongoing less)

• Supplier master data (collection and updates) -1FTE/500 Suppliers

• Supplier communication – 0.2FTE (ongoing less)

• Internal communication on SE program/change management and compliance message – 0.25FTE (ongoing less)

• Contract and catalogs: Professional Buyer for – 5-10 hours/ contract or catalog

• Invoice related: AP Personal for - 0.5FTE for 4month per region

• cXML Integrated supplier contact + testing support – 0.5FTE per suppliers 4 weeks

 

Roles with outsourcing* potential

• Calling campaign

• Follow-ups

• Supplier training sessions

• Supplier support

• Progress tracking

• Technical contact person for catalogs questions

* includes shared service centers (benefits are: availibility, languages, tracking)

 

 

Next: Supplier Enablement - Roles and Responsibilities

Previous: The Key to Developing a Successful Program pt.1

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Beverly Dunn is a Client Engagement Executive with Ariba. All customers are invited to join the private Customer Success group on Ariba Exchange, where you can access the Customer Success Spotlights, Lunch 'n Learn Webinar calendar and replays, and the Ariba Knowledge Nuggets.