Performance measures and KPIs are not to judge people, but to inform them. Performance measures and KPIs are not for reporting upward and outward, but for reporting within the team. Performance measures and KPIs are not for the results that people control, but for the results that they can influence.

Performance measures and KPIs are feedback to inform and empower and inspire people to do their best. That’s a message worth spreading.

 

TAKING ACTION:

Start new conversations about performance measurement in your organization or company. Create your own “elevator speech” – a 60 second engaging and informative summary – for what performance measurement is really all about, in your own natural words. Challenge yourself to share it with at least 5 people each day, in natural conversation. Test and tune it until you get the response you want from them (which could be to ask you a question to get more information).

 

How important are KPI's in your company and what are you doing with the information?