I am interested to hear from other Ariba shops on how their company is providing inhouse Ariba support. We, after recent implementation of Ariba invoicing, seeing a big hike in customer support calls (tickets). We have Buyer, ACM/ACW, Analysis, Invoicing,etc. implemnted (around 12 countries globally including US and UK). We have a dedicated Ariba help desk with 4 staff (globally). We get around 30-40 tickets daily.
Please share how your organization is providing customer support and how was it after any major major implementation.