0 Replies Latest reply on Dec 8, 2010 2:47 PM by Beverly Dunn

    My Customer Understands The Power of The Community

    Beverly Dunn Master

      As a Customer Success Manager, I get to work with a lot of savvy customers.  Customers who are on the leading edge and pushing to take their procurement practices to the next level. 


      The Customer Success team has a "Customer Only" group that I would like to invite you to join.  In this group our customers share best practices, network, and most importantly.....learn from each other.


      Here is a recent posting from one of my customers regarding Temp Labor. 


      For those using the Temp Labor module in Ariba, how have you handled the following situations:


      1. Timesheet submittals for temp resources who do not have access to the system.  We are planning to have managers/work supervisors enter timesheets 'on behalf of' their temporary resource but are getting strong push back from our supplier who is concerned that this is riddled with problems (timing of entry, data accuracy, etc.)  What are others out there doing?  What has worked well or not so well?

      2. Has anyone out there been able to successfully implement all the various state overtime rules through the labor compliance file?  It would be great if this could be shared instead of every customer having to configure this independently.  I am specifically concerned about the Colorado and Nevada overtime rules.

      Finally, I would be interested in creating/joining a group specifically for those using temp labor.  I'm sure we all face very similar hurdles.  Any interest out there?




      If you are looking to take your organization to the next level, seek continuous process improvement, and network with other Ariba customers.....join the Customer Success Group today!