3 Replies Latest reply on May 4, 2011 6:46 AM by jlinn

    Best way to resend event invitations?

    jlinn Apprentice

      How are people currently managing this?      Will we be given the opportunity to perform this within the event in the future release?

        • Re: Best way to resend event invitations?
          Dustin Neild Expert

          Ariba Sourcing customers have struggled with this for a long time.  If you remove/update, then re-add/update again, it gets sent again  -- but it's likely to get routed the same as the first one and potentially go undelivered (spam filters, etc.).  So the best way is generally to find and copy the invite message from the messages tab, and paste it into  a traditional email, which is far less likely to get filtered.

           

          Also, the recent Ariba Tech Connect newsletter recommendation is below - but of course it requires knowing there is a problem and the control for this is out of the customer's control, residing solely with the supplier.n  All of these require manual intervention and the cardinal rule: engage with your suppliers early and often.  Don't simply rely on automated messaging and expect your event to run itself.

           

          That said, there is clearly room for improvement here, so Enhancement requests from more customers are clearly in order.

           

          Here's the recommendation (Credit to Lisa Schafer, from Ariba's Premium Support Team):

           

          If emails from the Ariba system go to spam folders, buyers and their suppliers can prevent this by adding ansmtp.ariba.com as a "trusted" domain from which to receive emails. In some cases, a client needs their Information Technology Department to do this on their behalf.

          Note that it does not matter whether these emails come from an Ariba Sourcing event invitation to a supplier or from a notice that an Invoice Requisition needs approval. They all come from the same domain, ansmtp.ariba.com.

          All notices generated by Ariba On-Demand Solutions come from this domain, even if a user elects to use one of our features that "masks" the Ariba address to show emails coming from themselves (popular in Ariba Sourcing.)

          If emails from the Ariba system go to spam folders, buyers and their suppliers can prevent this by adding ansmtp.ariba.com as a "trusted" domain from which to receive emails. In some cases, a client needs their Information Technology Department to do this on their behalf.

          Note that it does not matter whether these emails come from an Ariba Sourcing event invitation to a supplier or from a notice that an Invoice Requisition needs approval. They all come from the same domain, ansmtp.ariba.com.All notices generated by Ariba On-Demand Solutions come from this domain, even if a user elects to use one of our features that "masks" the Ariba address to show emails coming from themselves (popular in Ariba Sourcing.)

           

          Sincerley,

           

          Dustin Neild

          Covidien

            • Re: Best way to resend event invitations?
              jlinn Apprentice

              Thanks....I was aware of remove/update re-add/update option, but your suggestion to simply locate the original invite from the messages tab and send separately is something I didn't consider before and think it will help us.

               

              Thank you!....Very helpful

                • Re: Best way to resend event invitations?
                  Dustin Neild Expert

                  Glad to help - but then also note that (OOTB) there are 2 types of invitations.

                   

                  1) Brand new users get an individualized message with their user id and pw establishment instructions.  Be sure to copy the proper message for each supplier, which is not obvious from the message screen - you have to drill into the specific message to identify the recipient.

                   

                  2) Users who have been invited to other events previously all get the same, rather generic invitation.  Don't bother looking for a user specific invite for each of them.

                   

                  So for example, if you have 5 suppliers invited - 2 new ones and 3 experienced ones, you will see 3 invite messages - one generic one that went to the 3 experienced suppliers and one for each of the 2 new suppliers.

                   

                  -Dustin