5 Replies Latest reply on Jul 17, 2012 3:53 AM by denz

    Error 404 when trying to download an attachment

    denz Apprentice

      Hi -

       

      Have anyone encountered an Error 404 when downloading an attachment in Ariba?  We're using Apache as the web server.  Also, when checked back-end or in the server, the attachment was there.

       

      Thanks in advance.

        • Re: Error 404 when trying to download an attachment
          Scott Corbett Master

          Is your issue pertaining to a single file, or does this happen for all attachments?

           

          If it's a single file, if you retrieve the StoredFilename file, add the extension of the file, does it open correctly?

           

          If this is widespread, there could be a config issue between your apache and the application server.

            • Re: Error 404 when trying to download an attachment
              denz Apprentice

              Thanks Scott.  It's actually a widespread issue.  We're also thinking that it's a config mismatch on the apache but, couldn't find what's causing it.  Any idea?

                • Re: Error 404 when trying to download an attachment
                  Scott Corbett Master

                  I can't say for sure we had the same issue, the issue I recall experiencing was an inability to upload attachments due to an Apache upgrade and misconfiguration. I'll provide you the details from our web guys which hopefully can lead you down the right path to troubleshoot. Has there been any Apache or WebLogic/WebSphere changes that have occurred?

                   

                  Incident notes that resolved our issue:

                   


                  "after some investigation regarding apache and weblogic plugins, it was discovered that the directory where apache writes temporary data when dealing with POST data files larger than 2048 bytes, was only writable by a different userID (httpd as opposed to apache)."

                  We implemented a different temporary directory for POST data files for the latest version of apache, within the weblogic plugin. In this way, old and newer versions of apache will be writing to their own temporary directories.

                  We tested with positive results. we have documented fix in apache upgrade procedure

                  given to client to test

                  1 of 1 people found this helpful
              • Re: Error 404 when trying to download an attachment
                verixar Novice

                Unsure about Apache but on Internet Explorer one thing that can cause this is if pop-ups are disabled.