4 Replies Latest reply on Jul 12, 2012 1:49 PM by Brenda Griesser

    What happens if Ariba crashes?

    Brenda Griesser Journeyman

      I am in the midst of a compliance audit where I am attempting to convince our auditor that we don't need hardcopies of agreements which are loaded into Ariba.  I want to be prepared for the question he may ask me ---"What happens if Ariba crashes"?  Can anyone help with this?  Thanks.

        • Re: What happens if Ariba crashes?
          Tim Fabiniak Master

          I've not attempted to convince an auditor of this before, so I don't have any specific advice, but I will point you toward trust.ariba.com. This site has all of our security and data policies. Here, for example, is our policy regarding data security... (from http://www.ariba.com/legal/ODSLP09022009.cfm?)

           

          Data Security. Transactions made using the Solution are initially stored in a database to prevent loss. All Customer Data resident on the systems is backed up daily. Backups are stored off-site at a secure third party location. Backups include Customer's registration and account information. The Solution receives periodic preventive maintenance. This preventive maintenance is scheduled for times outside of peak traffic periods. As applicable, transaction queues wait while maintenance occurs, and they resume processing when maintenance concludes. Only the organizations involved in a Transaction are permitted to see that Transaction, except to the extent Ariba is asked to debug a technical issue and needs to access a Transaction document. As applicable [1], the Solution runs redundant copies of all of the critical software subsystems related to Transaction routing. This redundancy enables fail-over in the event of an error so that disruption of the Solution is minimized.

           

          Hope that helps!

          1 of 1 people found this helpful
            • Re: What happens if Ariba crashes?
              Brenda Griesser Journeyman

              Thanks so much Tim for your response.  I think this is great information!

               

              Thank you.

               

              Brenda Griesser

              Contracts and Sales Administration Coordinator

              Toll Free: 800-258-1946 X5191

              Direct:      610-984-9191

              FAX:         610-984-9068

               

               

               

              From:

              Tim Fabiniak <dont-reply@exchange.ariba.com>

              To:

              Brenda Griesser <brenda.griesser@aesculap.com>

              Date:

              07/12/2012 10:40 AM

              Subject:

              New message: "What happens if Ariba crashes?"

               

               

               

               

               

              Re: What happens if Ariba crashes?

              created by Tim Fabiniak in Contract Management - View the full discussion

              I've not attempted to convince an auditor of this before, so I don't have

              any specific advice, but I will point you toward trust.ariba.com. This

              site has all of our security and data policies. Here, for example, is our

              policy regarding data security... (from

              http://www.ariba.com/legal/ODSLP09022009.cfm?)

               

              Data Security. Transactions made using the Solution are initially stored

              in a database to prevent loss. All Customer Data resident on the systems

              is backed up daily. Backups are stored off-site at a secure third party

              location. Backups include Customer's registration and account information.

              The Solution receives periodic preventive maintenance. This preventive

              maintenance is scheduled for times outside of peak traffic periods. As

              applicable, transaction queues wait while maintenance occurs, and they

              resume processing when maintenance concludes. Only the organizations

              involved in a Transaction are permitted to see that Transaction, except to

              the extent Ariba is asked to debug a technical issue and needs to access a

              Transaction document. As applicable , the Solution runs redundant

              copies of all of the critical software subsystems related to Transaction

              routing. This redundancy enables fail-over in the event of an error so

              that disruption of the Solution is minimized.

               

              Hope that helps!

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              Start a new discussion in Contract Management by email or at Ariba

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              1 of 1 people found this helpful
            • Re: What happens if Ariba crashes?
              verixar Novice

              As a member of a two-man consultant team that provided technical support to users in a company implementing Ariba Sourcing and Contracts across business units in a number of countries, I can confirm due to extensive experience with Ariba crashing at the time we implemented it, that when Ariba crashes not much happens.  I have never had a user lose data that had been previously saved, due to an Ariba crash.   Some aspects of the way Ariba is built, and the way Ariba seems to function internally have both advantages and the occasional disadvantage.  One advantage is that  the architecture seems much more resilient compared to many other systems, thus protecting already saved data from crashes.  Ariba also seem to pay great attention to the security of customers' data.  However my advice would be that you probably do need to keep hard copies of signed contracts.  But once they have been uploaded I think it's fine to archive them perhaps offsite.

                • Re: What happens if Ariba crashes?
                  Brenda Griesser Journeyman

                  Thanks so much for your input below.

                   

                   

                   

                  Brenda Griesser

                  Contracts and Sales Administration Coordinator

                  Toll Free: 800-258-1946 X5191

                  Direct:      610-984-9191

                  FAX:         610-984-9068

                   

                   

                   

                  From:

                  verixar <dont-reply@exchange.ariba.com>

                  To:

                  Brenda Griesser <brenda.griesser@aesculap.com>

                  Date:

                  07/12/2012 04:43 PM

                  Subject:

                  New message: "What happens if Ariba crashes?"

                   

                   

                   

                   

                   

                  Re: What happens if Ariba crashes?

                  created by verixar in Contract Management - View the full discussion

                  As a member of a two-man consultant team that provided technical support

                  to a new installation of Ariba Sourcing and Contracts across business

                  units in a number of countries, I can confirm due to extensive experience

                  with Ariba crashing at the time we implemented it, that when Ariba crashes

                  not much happens.  I have never had a user lose data that had been

                  previously saved, due to an Ariba crash.   Some aspects of the way Ariba

                  is built, and the way Ariba seems to function internally have both

                  advantages and the occasional disadvantage.  One advantage is that  the

                  architecture seems much more resilient compared to many other systems,

                  thus protecting already saved data from crashes.  Ariba also seem to pay

                  great attention to the security of customers' data.  However my advice

                  would be that you probably do need to keep hard copies of signed

                  contracts.  But once they have been uploaded I think it's fine to archive

                  them perhaps offsite.

                  Reply to this message by replying to this email -or- go to the message on

                  Ariba Exchange

                  Start a new discussion in Contract Management by email or at Ariba

                  Exchange

                   

                   

                  Stay connected with us @

                   

                   

                   

                   

                   

                   

                   

                  © 2011 Ariba, Inc., All Rights Reserved

                  Ariba, Inc., 910 Hermosa Court, Sunnyvale, CA, 94085, USA

                  Update Your Ariba Exchange Email Preferences

                  View our Privacy Policy

                   

                   

                   

                  ********************************************************************************

                  The information contained in this communication is confidential, may be

                  attorney-client privileged, may constitute inside information, and is intended

                  only for the use of the addressee. It is the property of the company of the

                  sender of this e-mail. Unauthorized use, disclosure, or copying of this

                  communication or any part thereof is strictly prohibited and may be unlawful.

                  If you have received this communication in error, please notify us immediately

                  by return e-mail and destroy this communication and all copies thereof,

                  including all attachments.