0 Replies Latest reply on Oct 15, 2012 3:47 PM by Michael Odom

    Managing On-Premise Environment Information

    Michael Odom Expert

      In order to plan for the future of Ariba's On-Premise Application Suite and provide better support to our customers, Ariba Product Management and Ariba Customer Support are gathering customers' on-premise environment information. This information helps Ariba to:

      • Identify the operating system, application server, and database platforms used by a customer when they reach out to Ariba Customer Support for assistance.
      • Provide notification when third-party software vendors release updates and patches.
      • Provide notification when patches or enhancements for Enterprise Resource Planning (ERP) integration are released as part of a service pack/feature release.
      • Provide notification when patches or enhancements for platform certification are released as part of a service pack/feature release.
      • Plan platform certifications in anticipation of future customer platform upgrades.

       

      Entering the information is simple and should take no more than 10 minutes! For the steps that enable a Designated Support Contact to update your environment information on Ariba Connect, you can view the recorded instructions. If you have any additional questions, please feel free to reach out to us by emailing the Ariba On-Premise Product Team (OnPremise_PM_Team@ariba.com).