Sorry to hear you are having issues with the Redlining in Contracts Pro. There are numerous reasons why you may be encountering the symptoms you describe above. In order for me to assist you further can you provide me answers to the following questions?
I really can’t be much help unless I understand the following:
- How is your company using the authoring feature for negotiation (i.e. How is your team sending and receiving the contract)?
- Are all Contract Users (e.g. Contracts Managers, Agents, Legal ect..) on the same version of Microsoft word?
- Are all users enabling their DFS when opening the agreement?
- Do previous users accept the changes before passing to Legal?
Actually SP117A, please ignore the above message.
Somebody is going to reach out to you directly through email to talk you through the issue.