1 Reply Latest reply on Jul 21, 2015 2:19 AM by B Aditya

    Questions on DSC (Designated Support Contact).

    Park Foh Chin Journeyman

      On top of “users” and “members”, we also have DSC (Designated Support Contact), as mentioned below :

       

      if a person is assigned to any of the 8 roles below, it is categorized as “user”

       

      if a person is assigned to any of the 19 roles below, it is categorized as “member”

       

      a) For DSC, what roles being assigned ?

      b) Need to get approval from Ariba, if yes, how to get approval (refer to my Question 1) ?

      c) If DSC has roles from “users” (like Commodity Manager) and from “members” (like Internal User”),

      then this DSC is “user” or “member” or both ?

      d) From logical point of view, “user” must be strictly assign to >= 1 roles (total is 8) from “user” and

      “member” must be strictly assign to >= 1 role (total is 19) from “member”.
      Cannot have a person to assign roles from both “user” and “member” ?

       

      Thank you.

      Chin

      20-Jul-2015(Mon)@11:42am

        • Re: Questions on DSC (Designated Support Contact).
          B Aditya Master

          Hi Chin,

           

          DSC (Designated Support Contact) can be a user from your organization who will get access to Ariba Connect, through which he can raise Service request with Ariba support team to resolve any issue you face with Ariba solution.

           

          Yes, you need approval from Ariba. You need to contact your Ariba Customer Relationship Manager.

           

          Regards,

          Aditya