0 Replies Latest reply on Oct 12, 2015 3:25 AM by Andrew Gill

    Supplier Relationship Management for services

    Andrew Gill Master



      I'm starting work with a new group in our business responsible for procurement of technology services such as development of applications and systems, but off shored or external developers.


      Our current SPM program is focused on suppliers delivering a product


      Can I get your thoughts on these four questions


      1. How do you measure services provided by your suppliers? (this is relevant to development and resource providers where there are not obvious tangible measurements)
      2. How do your business units measure and track supplier quality?
      3. What have found to be the best way to communicate and report these measurements?
      4. Do you have any established KPIs or SLAs with your Suppliers? Are these measured and reported on regularly ?