I am in the process of building my KPI's while learning Ariba. I have watched several videos and read pdf's and I am still a little confused. Selecting KPI is base on a report is straight forward. My question is selecting KPI based on Survey. If I select this is the next step to go in and create a survey by adding questions? Instead of doing that couldn't I just select add a question? For example customer service, I want to have people respond to a few questions. To function properly does it need to be in a survey or can it be questions each with a list of choices within the KPI?
Thanks for any suggestions, including training videos or documents that I can refer to for info.